AI Addendum

Last Updated: April 1, 2026

This AI Addendum applies to the Product to the extent that it includes AI Systems and/or provides AI Services (as defined below). Capitalized terms used but not defined herein shall have the meanings given to such terms in the terms applicable to Customer’s use of the Product.

Definitions. For purposes of this AI Addendum, capitalized terms have the following meanings:
1. “AI Services” means the artificial intelligence or machine learning components of the Product, including the AI System and underlying Model(s).
2. “AI System” means a system, software, or process using machine learning, statistics, or other artificial intelligence techniques, excluding passive computing infrastructure, that uses computation to generate outputs such as content, predictions, recommendations, or decisions that can influence the environments it interacts with, excluding the underlying Models.
3. “Customer Inputs” means data, information, or materials submitted by or on behalf of Customer or Users to the Product, but excludes Feedback.
4. “Customer Outputs” means reports, materials, data, and other outputs generated or produced by the Product and made available to Customer that are based on Customer Inputs.
5. “Model” means a large language, machine learning, or artificial intelligence model.
6. “Train” or “Trained” means the use of data, information, or materials to create or improve a Model.
7. “Training Data” means Customer Content, Usage Data, and Feedback.
AI Services.
1. The AI Services are part of the Product and subject to the Terms as supplemented by this AI Addendum. Customer may use the AI Services by providing Customer Inputs. The AI Services may generate Customer Outputs in response to Customer Inputs. Provider may copy, display, modify, distribute, and use Customer Inputs to the extent necessary to provide the AI Services as contemplated by this AI Addendum. Customer authorizes Provider to process Customer Inputs for all such purposes.
2. In addition to Provider’s other rights and obligations under the Terms, Provider may copy, modify, distribute, and use Training Data to Train existing Model(s) in the Product, subject to the following restrictions:
  1. Training Data must be aggregated and de-identified before it is used as permitted in this AI Addendum;
  2. Provider may not Train new Model(s) built by Provider after the Effective Date using Training Data, without the prior written consent of Customer;
  3. All information, systems, services, and data created or collected using the Training Data shall be exclusively stored and used in the Product and shall not be shared with any third parties except as part of the Product; and
  4. All Models that are Trained using Training Data shall either be stored locally by Provider or have a zero data retention agreement with Provider.
3. Provider may use Training Data to provide, maintain, develop, and improve the AI Services, provided that such usage does not constitute Training except to the extent expressly authorized herein.
4. Provider must contractually bind all subcontractors used in the development, training, testing, deployment and/or monitoring of the AI Services to terms no less restrictive than those in this AI Addendum.
5. Customer may request that Provider does not Train using Training Data as set forth in this Section 2 by emailing [email protected].
Intellectual Property and Privacy.
1. As between the parties, Customer (a) retains all right, title, and interest in and to all Customer Inputs, and (b) owns all Customer Outputs. To the extent permitted by Applicable Laws, Provider hereby assigns to Customer all right, title, and interest in and to Customer Outputs, if any.
2. Nothing in this AI Addendum will reduce or limit Provider’s obligations under Applicable Data Protection Laws regarding Personal Data that may be contained in Customer Inputs.
3. Customer represents and warrants that it, all Users, and anyone submitting Customer Inputs each have and will continue to have all rights necessary to submit such Customer Inputs to the AI Services.
Representations and Warranties for the AI Services. With respect to the AI Services and Provider’s obligations under this AI Addendum, Provider represents and warrants that as of the Effective Date and throughout the Term of the Terms:
1. AI Systems shall have been tested and will perform in all material respects according to the specifications of the Terms and the applicable documentation;
2. Provider shall comply with all Applicable Laws governing the development, deployment, and use of its AI Services; and
3. Provider shall employ proactive processes to minimize reasonably foreseeable harms that may arise from Customer’s deployment of the AI Services, including, but not limited to, effective feedback mechanisms, which, at a minimum, facilitate the reporting of any system abuse, unanticipated harms, and/or instances of incorrect or inconsistent outputs of the AI Services.
Disclaimers.
1. Due to the nature of artificial intelligence and machine learning, information generated by the AI Services may be incorrect or inaccurate. The AI Services are not human and are not a substitute for human oversight. Customer Outputs generated by the AI Services may not be protectable as intellectual property.
2. Customer Outputs may resemble or be duplicative of data, information, and materials created by the AI Services for others. Provider does not provide any representation or warranty that any Customer Outputs (a) do not and will not incorporate or reflect the data, information, prompts, or materials of others, (b) will not violate, misappropriate, or otherwise infringe upon the intellectual property or other proprietary rights of another person or entity, or (c) will not be reproduced in the same or similar way to another user of the AI Services.
3. It is Customer’s responsibility to evaluate whether Outputs are appropriate for Customer’s use case, including where human review is appropriate, before using or sharing Outputs. Customer acknowledges, and must notify its Users, that factual assertions in Outputs should not be relied upon without independently checking their accuracy, as they may be false, incomplete, misleading or not reflective of recent events or information.
Indemnification.
1. In addition to any other indemnification obligations under the Terms, Provider shall indemnify, defend, and hold Customer, and its officers, directors, employees, and contractors, harmless from and against any claims, suits, losses, liabilities, damages, expenses, costs, attorneys’ fees and court costs arising out of any third-party claim against Customer that alleges that any Customer Output infringes, violates, or misappropriates the third party’s intellectual property rights (including similar or related rights such as moral rights, rights of attribution, and sui generis rights), trade secret, publicity, or privacy rights (“Output Claim”). Notwithstanding the foregoing, Provider will have no liability for any claim to the extent that the Output Claim is based on or arises from: (a) any modification of the Customer Output by Customer; (b) any combination of the Customer Output with any other third party material, content, or information and/or Customer Content; or (c) any Customer Output that is based on a Customer Input provided by Customer or its Users.
2. In addition to any other indemnification obligations under the Terms, Customer shall indemnify, defend, and hold Provider, and its officers, directors, employees, and contractors, harmless from and against any claims, suits, losses, liabilities, damages, expenses, costs, attorneys’ fees and court costs arising out of any third-party claim against Provider that alleges that (a) the Customer Inputs, when used by Provider according to the terms of the Terms and this AI Addendum, violates, misappropriates, or otherwise infringes upon the intellectual property or other proprietary rights of another person or entity; or (2) results from Customer’s use of the AI Services in violation of the applicable restrictions in the Terms or this AI Addendum.
Order of Precedence. In the event of a conflict between the Terms and this AI Addendum, this AI Addendum takes precedence solely for purposes of the AI Services.